How can you offer DIDs at such low prices?
Anveo Direct is a subsidiary of Anveo.com, which maintains a very large pool of phone numbers and thus has large discounts from the carrier. All Anveo Direct users can benefit from our low rates.
Who is your carrier for DIDs?
Our carriers are Voxbone and Bandwidth CLEC.
What carriers do you use for outgoing calls?
Anveo Direct has interconnects with over 56 carriers for outgoing calls and Anveo Direct offers users a way to select which carriers will be used for their outgoing calls routed through Anveo Direct service.
Is there a monthly minimum or a commitment level?
No! There is no minimum commitment level and no monthly minimum, and you can purchase even a single phone number at the same low price.
So what is the catch?
There is no catch. With such low prices for all users, we have to manage our costs really well. Customer Support and Technical Support is offered via online tickets; each customer gets a limited number of free tickets (24-48 hours response time). Regular Support (8-24 hours response time) and Prime Support (0-4 hours response time) levels are available as Add-ons.
Do you offer technical support over the phone?
Customer Support and Technical Support is only offered using our online ticketing system.
What payment methods do you accept?
We accept Paypal and Bank Wire Transfer.
Do you offer a post-paid option?
Anveo Direct is a pre-paid service. You need to add funds to your account before you can order a phone number. All charges will be deducted from your Anveo Direct account balance at the renewal date.
What is the minimum dollar amount I can add into my account?
The minimum amount that you can add to your account is $25.
Do funds in my prepaid account ever expire?
Funds in your account will never expire. However, we do reserve the right to review this policy in the future.
Can I forward calls to Skype, PSTN, etc.?
Anveo Direct only forwards to SIP URIs. However, you can use Anveo.com, which offers many call handling options, if you need this functionality.
All fees for DIDs and add-ons are due on 15th of each month (UTC timezone). All DIDs and add-ons are auto-renewed unless the DID/add-on subscription is canceled before the renewal date.
All DIDs, Add-on are due on 15th of each month (UTC timezone). All DIDs and Add-ons are auto-renewed unless DID/Add-on subscription is canceled before the renewal date.
What happens if I order a phone number on, let's say, the 10th?
When you order a phone number, Anveo will pro-rate the amount to the following 15th of the month. So, at the time you order a number, you will be charged the setup fee (NRC) plus prorated MRC.
What happens if my account does not contain enough funds?
You will be notified via email and you will be given 48 hours to add funds and pay for the renewal. Otherwise, phone numbers will be blocked. If the renewal invoice is not paid in full 5 days later, phone numbers might be canceled.
Can I port my existing number to Anveo Direct?
Yes, we support LNP. Please download porting authorization form here
Can I port-out my phone number?
Sure you can. We do not block or restrict port-out requests.
Can you forward calls to another (backup) SIP URI if my main server is down?
Yes, we support SIP URI Failover with a subscription to our Failover Add-on.
Do you offer refunds?
All sales are final and there are no refunds for DIDs or Add-ons. However, if you decide to close your account, we will refund the remaining account balance minus a $10 administrative fee, which means that your account balance must be over $10 in order to qualify for the refund.
Can I pick a phone number?
You can pick a phone number in US. In all other countries phone numbers are assigned automatically.
Is there a long-term contract for DIDs?
You must keep a phone number for at least 3 months. If a phone number is canceled before 3 months have passed, your account will be charged a prorated amount to enforce the 3-month rule.
Are there any restrictions how DIDs can be used?
As a general rule, DIDs must not be used to trigger call-back services, DIDs must not be used for collect calls, and Early Media should be limited to a length of 60 seconds.
Can I SIP Register to Anveo Direct?
Anveo Direct does not support SIP Registration and uses IP authentication instead.
What kind of voice traffic do you accept for call termination
Anveo Direct accepts conversational voice traffic only with the following characteristics:
ASR: more than 60%
Short Calls: no more than 15% of answered calls with 15 seconds (or less) duration.
Which audio codecs do you support?
Anveo Direct service does not proxy RTP and thus media codec is negotiated between your server and the carrier routing the call. Most carriers support G.711 and G.729 codecs.
What IP addresses should I open on my firewall?
You need to allow the following IP addresses to reach your network:
126.96.36.199 - SIP Signaling
188.8.131.52 - SIP Signaling
184.108.40.206 - SIP Signaling
220.127.116.11 - SIP Signaling
To be able to receive RTP (Audio Stream) from underlying carriers, you must also open ALL RTP ports that your server is using.
Do you have sample configuration for Asterisk-based systems?
Anveo Direct uses IP authentication for outgoing calls and incoming calls are sent to a SIP URI, so there is no need to "register" with the SIP server.
To place calls though Anveo Direct you need to create a peer as following
To receive calls from Anveo Direct you need to create a number of peers (with separate IP addresses) and then handle incoming calls in from-anveo-direct context on your server.